Recently I have been reflecting on how easy it is for each of us to get stuck in our story. What do I mean by that? It’s the state we get into when most of our attention is focused on doing what we are doing right now, and we don’t notice what else is going on around us. We’re not talking about the mindful kind of focus where we are fully present with what is going on. Here, it’s more to do with being absorbed in our own interests, preferences and choices. They become our priority and we miss out on the bigger picture.
A little bit of history
Last summer my partner and I discovered the Hunebedden, prehistoric burial sites in the North of Holland.
Each site is made up of huge boulders that were transported here by vast ice-sheets millions of years ago. The sites are free to visit and open to whoever is interested. Although very little is known about the people who created the sites, people are asked to respect the sacred nature of the burial places. Notices by the pathways request that parents keep their children from climbing on the boulders. It’s not unusual to find people sitting quietly to view the ancient boulders or taking numerous photographs to try and capture their magic.
An example of being stuck in your own story
At one particularly large site there were more people than usual. People approached the boulder arrangement and walked up and down, occasionally reaching out to touch the stones. The atmosphere was quiet and reflective. Sometimes a word was exchanged or a smile.
A grandmother with her son and her two grandchildren stopped to view the site. Ignoring the other people there, she encouraged the children up on to the stones and suggested they stand on the top. Once up there she then went about photographing them from all angles. She moved the children about as if they were at home in their own garden. There was no interaction with anyone else there. Her son helped the children to climb and then to keep their balance.
It was only because that there was a sudden shower of rain, that she stopped and took the children away. They had no idea where they had been—it could have been a playground. The grandmother had little idea of where she had just been and even less of the interruption she caused. She was completely absorbed in the story of her as a grandmother out with her son and her grandchildren.
The repercussions of being stuck in your own story
• You miss things
Of course, it is wonderful to enjoy doing what you are doing. It’s just when we become over-absorbed with our own concerns, we miss seeing the bigger picture.
We live in an interconnected world where our actions are naturally intertwined with the actions of those around us. When we switch off our sensitivity to this, we break the flow. Without awareness we miss opportunities for connection and deeper understanding.
• You are not fully present to what is happening around you
The grandmother meant no harm at all at the Hunebedden site. She simply did not see that her actions were out of sync with the atmosphere of the site. All her attention was on the narrow field of her family. She did not see anything beyond it.
When we are not fully present, we are simply running on autopilot. We are not engaging our full resources. It’s a way of limiting ourselves.
• You lose sensitivity to what is going on with other people
When you are stuck in your own story it’s hard to even see what is happening for other people. It’s a bit like starring in your own movie with everyone else playing the supporting roles. Other people simply become the backdrop for yourself and your actions.
Research that shows the effects of being stuck in your own story
Subjects for the study were students studying to be priests. The task was to give a talk on the parable of the Good Samaritan. The talk was in a separate building.
Before they left to give their talk, students were told one of three things:
either that they had plenty of time
or that they were on time
and some that they were late
In an alleyway they had to pass through was an actor pretending to be sick and asking for help.
Here are the findings:
63% of participants in the “early” condition stopped to help the stranger.
45% of participants in the “on-time” condition stopped to help the stranger.
10% of participants in the “late” condition stopped to help the stranger.
The main factor in whether people helped or not was how much time they thoughts they had.
So, what can we make of this? Remember, these were students studying to be priests. In interviews they had expressed the wish to be of benefit, to help people and to be of service. They were exactly the kind of people you would expect to want to stop and help someone in need.
The thing is, they got completely caught up in giving their talks and doing well. They were busy, pre-occupied and in a hurry. In other words—they were stuck in their own story and that took precedence over the need of the person lying on the ground.
When your story matches the group story
A while back, my partner and I flew return Amsterdam to Girona. We had a funeral to attend in the south of France and this was the cheapest, quickest way we could find to get there. Both flights were jam-packed. They were also delayed and as they were late-in-the-day flights it all got pretty exhausting.
Most of the people on the flight were regular flyers flying to and from the Costa Brava. Understandably they were in holiday mode. For them the crowded airport and the crowded plane were all part of their holiday experience. Wine flowed freely, people laughed and shouted across rows and gangways. They spread themselves out and took their time. People’s individual stories merged into a larger story of holiday makers returning home.
My partner and I were exhausted, sad from the funeral and certainly not in a partying mood. For a time, I felt a bit irritated all the loud, holiday people. Then I realised – my story was one of grief, exhaustion and coping but it was my story. Most other people on the plane were in their holiday story. It was just a different story.
How to notice when you are getting stuck in your own story
It got me thinking about how it is important to be aware of the stories you might be getting stuck in.
Here are some things I thought of.
1. Are you present to what you are doing?
As long as you are aware and present to what you are doing you can avoid being stuck in your story. I managed quite well waiting for the plane – it was delayed by over an hour. It was when I began to get tired and to feel a bit sorry for myself that my story became more engulfing.
2. Do you have an awareness of what is happening with other people?
Once you stop noticing what is going on for other people around you, you are at risk of becoming self-absorbed. Remind yourself to look around you and get a sense of how other people are doing. It will help you stay connected and present.
3. Take a moment to check in with yourself
It’s always good to take moments throughout the day to check in with yourself. It’s a way of coming home. Lightly focusing on your breath for a few moments will help to cut through moods, habits and loss of attention. Then you are much more able to get a sense of how self-absorbed you are at that moment and whether you are getting stuck in your own story.
We hear a lot about increasing levels of stress in the workplace. It seems that now almost 20% of workers in Europe say they experience stress in their job. I recently witnessed an incident with a flight attendant and a difficult passenger. It struck me how keeping your cool can come at a high price. Looking for ways to ease a stressful situation could work well with less cost.
The incident that caused stress
It was on a return flight to Amsterdam from the UK that I overheard a fellow-passenger giving a flight attendant a really bad time. It was hard to catch the full story from where I was sitting but it involved the passenger asking for hot water in a plastic, see-through cup. Apparently cups of this sort are not safe to hold hot water and the only alternative was the purchase—for three euros—of a polystyrene cup. Not surprisingly the passenger found this rather excessive. What was more surprising was his response—he proceeded to cross-examine the flight attendant in increasingly aggressive tones, applying the kind of ruthless logic that would not have been out of place in a courtroom.
The reaction to the stress
The flight attendant did his utmost best. He remained polite, consistent and managed not to react to the escalating tone of complaint and anger that he was subjected to. He had a kind of party line that he could fall back on, ‘Sorry sir, this is company policy, I am not allowed to give you this cup…’ and so on. After some time, he managed to get away and push his trolley on to the next customer. As he came past me our eyes met and I murmured, ‘breathe’.He looked at my rather desperately but did not respond.
The passenger’s final attempt to get his own way was daring—he simply marched up to the refreshment trolley and started all over again. He returned to his seat carrying a bottle of cold water.
The cost of that reaction
I happened to be one of the last off the ‘plane and exchanged a few words with the male flight attendant. Remembering my attitude of sympathy—but not my advice to focus on his breath—he asked me what I thought of the sort of thing they had to put up with. During our short conversation my earlier hunch was confirmed—when dealing with a stressful situation he relied on his determination to stay professional, rather than adopting any strategy tomanage his stress. Instead of looking for ways to ease the stressful situation, he gritted his teeth in the face of trouble. He took up the burden as a way of demonstrating to himself how efficient he was at enduring one of the downsides of his job. It would probably have been how he was trained.
3 ways to ease a stressful situation
Here are a few things that the flight attendant could have tried:
1. Humour helps to bring ease to the stressful situation
When he saw that the passenger was not impressed by the company policy, the flight attendant could have used humour. There is something farcical about two grown men arguing about a cup of hot water. With a bit of skill, he could have tried to get the passenger to see things from his point of view and to laugh with him.
2. Putting himself in the passenger’s shoes would have brought ease to the stressful situation
I found myself having some sympathy with the passenger, although I did not care for his aggression. It is galling to be told that a seemingly simple request cannot be granted. No-one likes to be managed and the passenger could probably feel that that was what was happening to him.
Because the flight attendant was focusing on containing the situation, he did not appear to take the time to see it from the passenger’s point of view. Nor did he really take the time to address the needs of the passenger.
Both men adopted opposing sides of the situation, without trying to find common ground. One of the most direct ways to disarm a situation is to realise that all the participants are just trying to manage their day. They would like their day to go well but could be dealing with all kinds of hassles along the way. We all have this in common.
3. Working with his emotions to bring ease to the stressful situation
The flight attendant had his emotions firmly under control but that was part of the problem. He was obviously challenged by the passenger and yet maintained the same party line throughout. Being able to notice when your emotions are triggered and then working with what you noticeis a more sustainable way of being with emotions.
When we are in the grip of emotions it can be hard to remember that they will pass, that they are not solid and real. Mindfulnesshelps us to be able to identify an emotion, to acknowledge it and to gently let it go. It helps us to respect it but not to take it too seriously. When we start to identify with the emotion and use it to bolster our position then we are creating a possible trigger for stress.
The kind of stress I witnessed on this occasion was not major, but it was nasty. The man I spoke to looked very tired by the end of the flight and I doubt if it was his last of the day. The tension he was holding looked like it was heading towards a stiff drink and a good moan—not so bad in small doses but not a good long-term strategy for stress-management.
Many of us in the northern hemisphere are heading off for our summer holidays about now. It’s a time of excitement and anticipation. The rest and relaxation you have been longing for is finally here. It’s been a busy time getting everything in place so you can go away and maybe your meditation routine has slipped a bit in all the rush.
Do you have the idea that while you are on holiday, with all that free time, you can catch up and fit in lots of extra meditation sessions? Sadly, things rarely turn out that way. All the new impressions, the lack of your usual routine and with so many fun things to try out it’s hard to find the time.
However, if you are relaxed about it, it is possible to establish a good meditation routine for your holiday. You just need to be flexible and open to trying some new things.
Take time to just relax and unwind
Here is a shocking statistic I came across recently. Brits take an average of 46 hours and 42 minutes to feel relaxed on holiday, according to a survey of 2,000 people from travel experts Tots to Travel A lot of this must be to do with our ‘always on’ culture. It can be hard to adjust to have lots of free time with no deadlines and demands
So, first of all, give yourself some time to simply unwind, arrive where you are and enjoy the space. Relax.
Don’t set unrealistic goals
It’s very easy to compensate for the lack of a work routine by starting your holiday with a long to-do list for your meditation practice. Maybe you have brought s bunch of books you want to read up on meditation. Or you have decided to do so much meditation every day come what may. With all that free time, it should be easy right?
The trouble is with this kind of goal-setting there is a big chance you will finish up your holiday feeling disappointed that you didn’t accomplish enough. You are really just taking your everyday work attitude to getting things done and applying it to your meditation practice while on holiday.
Instead, try to set small, attainable goals for your meditation and then keep to them. It will be nourishing and encouraging to build on when you get home.
Use any odd moment for your meditation routine
Because you are on holiday and everything is fresh and new, don’t feel you can only meditate sitting on your cushion.Whenever you have a couple of quiet moments, do a short session of meditation. Perhaps you are on the beach looking at the ocean—take a moment to sit. Pause before taking your first sip of your drink, or bite of your ice-cream. If you have the intention it is possible to meditate anytime, anywhere.
Just sit upright, connect with your breathing and then maintain awareness of your breath for a few moments. If you do that several times in a day, you are collecting quite a lot of meditation time. You are also building a new habit which will enable you to be more flexible with your meditation routine when you return home.
Be present for new things
Anyone who practices meditation knows that being present and mindful of where you are and what you are doing is of fundamental importance. Generally being on holiday means experiencing lots of new things. Notice all these new things. Try to be mindful of what is happening in your day. As you see something for the first time, take a moment to really experience it. Don’t just hurry on to the next thing but let yourself be present with it.
Maybe you visit a museum, an historic building, or a local market. Let yourself be there, without thinking about what comes next, or what you might do this evening. Notice the sky above your head, and the people around you. You can use all of your senses to be mindful—so notice the smells, the different languages being spoken and the touch of the ground beneath your feet.
Bring to mind how all the person that you meet during the day want to be happy and to live good lives. They may have different lifestyles to you, but you have this fundamental point in common. Even though we all want happiness, we know that life can be very tricky and challenging things can happen. It’s inevitable that some of the people you meet will be dealing with these challenges right now. Thinking like this can touch our hearts and allow us to empathize with them. Notice how you are drawn to some people but pull away from others. Then remember that we are all in the same boat in terms of dealing with the challenges of life.
Practice gratitude as part of your meditation routine
With all the fun, opportunities and experiences of being on holiday there is plenty of reason to be grateful for being there. Research is showing that actively practicing gratitudehas all kinds of benefits for the person doing it! Generally, people who take time to reflect on what they are grateful for are happier, feel more alive, sleep better and experience more positive emotions.
So, as you go through your day take time to pause and look at what is happening for you. Remember that each experience is a unique moment in your life.
Something that I enjoy doing is reviewing with my partner what we have found special during our day. Maybe over dinner, or before going to bed you can make a cozy time to share with your family and friends.
The chances are that you will spend long stretches of your vacation in nature. That gives you plenty of opportunity for short meditation sessions.
We already mentioned watching the ocean. Considering how the waves rise and fall across the surface of the ocean is a good reminder of how thoughts and emotions rise in our minds.
Looking into the sky helps to bring to mind the unlimited scope and potential of our natural mind. Noticing how the clouds come and go across the sky is just how our thoughts move across our mind if we don’t grasp hold of them.
When you are in place of natural beauty, let the awe and grandeur of what you are seeing bring space into your mind.
Bringing your meditation routine together on holiday
If you can keep your meditation practice at the centre of your attention you can still manage to keep up a strong routine on holiday. By being flexible and allowing yourself to do some different kinds of meditation you will find that there is plenty of time available. Having this kind of ease and flexibility is also a good investment for your meditation routine when you get home. It will help to build the confidence in your practice that will make it reliable.
How to Make Time for Meditation in a Busy Life
If you are interested in developing your meditation practice to really be integrated into your everyday life you might like to try this online course. You can read about it here
Meetings can be dynamic, creative events where plans get moved on and decisions made. They can also be boring, tedious and sometimes feel like a big waste of time. Whatever the case, many of us spend quite a lot of our time in one sort of meeting or another. That gives us plenty of opportunity to ensure that any meeting we are part of is a mindful meeting.
Preparing yourself for a mindful meeting
My sister is in the kind of job where she can have back-to-back meetings all day. Sometimes her boss schedules an extra meeting at the same time as one she already having! It’s all she can do to make sure she has all the documents and information she needs for each meeting, never mind having the luxury of doing a sitting session before one begins.
One thing you can do though is to use the set-up time of the meeting to come back to yourself. There are always a few moments of chatting and settling before a meeting gets going. You can quietly focus on your breath as you sit down and sort through your papers.
Remember your goals
I have been in too many meetings where people just talked for the sake of it, without any real purpose. It helps to be clear for yourself about what you are hoping that the meeting will achieve. Having this in mind will help you to contribute to the meeting in a way that will help it move along in a creative way.
What are your personal goals for the meeting? There are the kinds of meetings where you might have a private goal of not wanting to lose patience, or not wanting to feel put down by another member of the group. No-one else needs to know about these goals. They are for your own growth and development. Gently keep them in mind, not to beat yourself up, but to help you manage the situation as you want to.
It’s very easy to get distracted in a meeting. Maybe you get bored and your mind wanders. Or perhaps you are caught in intense discussion that takes all of your attention. It helps to have something to remind you to be present. I like to take notes by hand in a meeting, so I use my pen as a reminder to be present. Each time I pick it up to write, I remember I am trying to contribute to a mindful meeting.
You could also use each time you take a drink or when a different person speaks. A friend of mine carries a special stone in her pocket to remind her to come back.
See who is in the room
As the meeting gets started take some time to look around and notice who is there and how they are. Remember, that just like you, each person in the room has worries both inside and outside of work—bring to mind any specific problems that you are aware people might be facing. Allow yourself to feel a sense of common humanity with what they are going through—it will really help if things get intense and difficult to remember how much in common, we all share.
As you work through the agenda notice when your attention wanders and you stop being fully present to what is going on. You can use your breath as an anchor of it helps. Simply notice where you can feel your breath entering and leaving your body and rest your attention there for a moment, or two until you feel you are ‘back’. This will help to maintain a mindful meeting.
Keep a look out for when you feel irritation, or frustration rising and recall your scan of the room at the beginning and try to see everyone as simply doing their best. Again, you can use your breath to help you settle.
Be mindful of how much you are speaking and the tone of voice you use. Are you making it easy for people to listen to you and to hear your point, or are you pushing them away with an impatient tone, or hurried explanation?
Listening can be a good mindfulness practice. Rest your attention on what is being said at any given moment. Try to keep your attention there and not let it stray off into thoughts and rumination. By bringing your full attention to what is being said you will find that you get less tired, will stay in closer touch with the progress of the meeting and can contribute more.
Notice when opinions and judgements come into how you are listening. Try to drop them and keep your attention open and receptive. Pay particular attention to how you listen to people in the meeting you do not agree with. It is so easy to mentally dismiss what you think they are going to say before they have even started to speak.
Try to stay aware of your facial expression as you listen. I know my concentrated face can look pretty grim—I don’t mean to, but my expression gets kind of stuck and I need to consciously relax and assume a more neutral, pleasant expression.
What about if things get difficult?
If you feel that the meeting is getting bogged down, you may find it possible to introduce some skilful humour to allow people to relax for a moment and let off steam.
If this feels too risky, doing things like bringing along fruit, or cake can help people relax and be normal together while they enjoy the treat.
Suggesting people simply sit in silence for a moment or two to get things back in perspective can be beneficial also.
I have a story from a workshop I gave years ago that always stays with me. A CEO of a non-profit shared how on one occasion she found herself in a meeting that was becoming acrimonious. She was not a main player at the table and did not see how she could skilfully intervene to turn things around. So, she simply stayed quiet and looked around the room wishing everyone present happiness and well-being. She said that normally she would have left a meeting like that exhausted and unhappy but after this one she felt invigorated.
A few days later she met up with another participant from the same meeting who asked her what she had been doing and commented, ‘I felt the meeting was deteriorating so badly and then I looked over at you and you looked so calm and focused it helped me settle and feel better.’ Just as anger and irritation can pollute the atmosphere of a meeting, self-awareness and kindness are also contagious but in a healthy way.
My partner and I have just got back from a short break in Drenthe, a province in the NE of the Netherlands. It’s a beautiful area and we got to spend lots of time in nature. We were both struck by how relaxed we were when we came home and how well we slept. It reminded me of a recent article reporting on research carried out by researchers at Exeter University in the UK and Uppsala University in Sweden. The study found that people who spend 2 hours a week in nature were ‘significantly more likely’ to report good health and psychological wellbeing.
Perhaps it comes as no surprise that spending time in nature is beneficial for us. The thing is, what about all of us who live in cities and don’t get the chance to be out in nature every weekend? The study points out that you don’t need to get your two hours all in one go. Shorter, frequent doses of nature are also beneficial. It got me thinking about how to maximise the nature we have in the city, so we can really feel the benefit.
1. Start your day with a moment outside
Take a look at your morning routine. Do you have time for a cup of coffee in the garden before you start your day? Where I live in Amsterdam, most people in the city don’t have a garden but they do have a balcony. Dutch people are great balcony gardeners. It can be just wonderful to step out on to your balcony while the city is waking up. The birds make more noise than the traffic and the flowers are fresh from the cool of the morning.
2. Make sure to go out for a bit at lunch-time
Are you caught up with working through your lunch break? Maybe think about taking a short break outside. You don’t have to go far. Just find a spot under a tree, or maybe find an office window with a view. Just a few moments in the calming atmosphere of nature, outside of the busyness of your workplace will be nourishing.
A psychologist colleague of mine recently messaged me to share that she was making time to sit out in the garden in between seeing clients. What a great way to settle and prepare for a session.
3. Look at the stars
For a few years, my partner and I used to go regularly to a small cottage in rural southern France in the summer. The cottage was in a tiny village and by 10 pm most people were in bed. My partner would finish each day with some time on the terrace, just looking at the sky and the stars. He said it was a wonderful thing to just be with the night sky in the quiet.
4. Use the city parks and squares
Although I live in Amsterdam now, I am a Londoner by birth. Both cities have plenty of green areas. London is well-known for its green city squares with lovely, old trees. In Amsterdam there is a deliberate policy of planting as many trees along the streets as possible. I can stand on my balcony and look along a long street of beautiful trees. The Japanese favour forest bathing as a way of increasing your wellbeing. Even if you do not have regular access to a forest, you can get a lot of nourishment from the trees in a city. I find quite joyful to watch the birds flying in and out of the trees. The patterns of the branches against the sky can be dramatic. It helps me keep things in proportion.
5. Bring nature into your home
I came across a lovely article the other day. One of the universities in Amsterdam is opening a plant hotel. The idea is to provide a place where students can leave their plants to be cared for while they are away from the university for the summer. The university recognises the benefit to students’ wellbeing of keeping plants in their rooms and wants to support it.
We have window boxes on every window ledge in our apartment. It feels as if we are surrounded by flowers. When we look outside, we are immediately connected with nature.
Another good idea is to have a bird box by a window to encourage birds to visit. You have the benefit of watching them throughout the year.
If you do have a garden, you might consider re-wilding your lawn. By stopping regular mowing and trimming you can encourage the growth of wild flowers. This in turn will encourage bees. This is already happening along some motorways, where road side meadows are springing up.
6. Look for 5 beautiful things each day
You might like to get into the habit of looking for five beautiful things you can find in nature in your city each day. When we are busy and caught in our routine it is all too easy to miss them. Keep an eye open for a new window box in your neighbourhood, or a newly planted tree.
7. Stay mindful so you don’t miss it
In fact, a key to finding our 2 hours of nature when we live in a city is to be mindful. If we are continuously checking our phone, or always hurrying we will miss a lot. If we can be present to where we are and what we are doing, we will notice so much more. When we notice, it will help us to quieten down. So much of the beauty of nature is in its deep quietness and unhurried rhythms. We will be more deeply nourished by tuning into that
A while back I was having quite a bit of knee trouble and it was hard to get around. I fly a lot for my work and so I needed to rely on airport assistance for a couple of trips.
Basically, you get put into a wheelchair, or on to a buggy and are zipped through passport control and security at top speed with minimum inconvenience. Unless you feel being delivered like a package to your plane counts as an inconvenience.
Like most of us, I value my independence and was not too keen on having to ask for help. Added to that was the worry that this temporary situation might turn out to be longer lasting than I wanted. All in all, it was a vulnerable time.
Meeting the people whose job is as to provide me with assistance was an eye opener. I came to sort them into one of four groups.
The young people who don’t relate to what is going on with you.
These are generally young people on the first rung of the ladder who just wants to get the job done. They absolutely do not want to spend their time imagining what it must be like to spend any time at all in a wheel chair. It has nothing to do with them and the prospect seems too remote from their own experience.
With this group you just feel vaguely irrelevant.
The more experienced worker who has been assigned to airport assistance temporarily and is enjoying the novelty.
At one point, I spent the half an hour waiting for my gate to come up and my ‘carer’ had to wait with me. She spent the time telling me about the problems she was having with another member of staff making unwanted advances to her. There was an underlying subtle message that I was expected to give back something for the privilege of being driven around the airport. My assistance provider had a captive audience and wanted to make the most of it. I played my part and did my best to listen and give whatever advice I could.
At least I felt like a human being, even if one that was supposed to work for their care.
The expert carer with pride in their work.
Make no mistake, once you sit in the wheelchair you are a captive audience for whatever comes to you. One of my most unnerving encounters was with an airport assistance person who actually took immense pride in his work and tried his very best to give top quality support.
He explained that he preferred to do without the lifts and pulleys that can be used to get people on and off planes and resort to the strength of his own arms. This sounds good but it meant that as we transferred to the airport bus to take us from the ‘plane to the terminal, he tipped my wheelchair almost on its back to get me on to the bus—without using the lift.
At one point I felt quite worried. I could imagine him lifting me bodily into the car that my friend had waiting for me at the airport. In spite of his enthusiasm, or perhaps because of it, I felt like a project rather than a person.
I have met people so solicitous of my feelings that I have felt concerned to reassure them that I am all right and do not expect to have to do this procedure more than a few times.
In some ways, this was the most difficult group to handle. They were so sorry for me and so anxious to get things right. I felt burdened by their concern.
What did I learn from my wheelchair experience?
Overall, the whole experience touched me very much in seeing how natural it is for us to wish to help others. Everyone who helped me as part of this service was kind and polite and many have done more than was asked of them. Happily, I did just need the help for a limited period of time, but it has changed the way I look at other people in similar situations. I hope I can see a bit more deeply.
The main thing that I learnt was that wanting to be a help is not enough. To really help, with no fuss, you need to have the extraordinary skill of being able to put yourself in another person’s shoes—or in this case, wheelchair. It is possible to tell instinctively if someone has cared for a friend or relative with mobility problems because they know how to do this. People with this experience know you have to drop you own ideas of how you think the job needs to be done. Instead you try to imagine what you would need if you were in that position. It’s not easy but those who can do it stand out a mile from the rest.
It’s a pity that the people who do this work do not receive some basic training on mindfulness and empathy skills. They give so much already it would be great for them to have support to know how to do it even more effectively.