There is a traditional Buddhist teachingabout the power of not reacting. It’s based on the image of being hit by an arrow. The first arrow is the difficult circumstance, disappointment or stress that we face. This arrow is unavoidable—challenging things are just part of life. The second arrow is how we react to whatever is happening—and here we have a choice. If we react by blaming ourselves, getting angry or complaining we are shooting ourselves all over again with a second arrow. That way we have the original pain to deal with plus the suffering of our reaction.
Recently I witnessed an incident that brought this home to me.
People gazing in the airport
Living in Amsterdam means that my local airport is Schiphol airport. It’s a great airport—spacious, light and airy. There are plenty of good cafes and places to sit. I always enjoy people gazingwhile sipping a hot chocolate. Recently I was waiting at the gate for my flight and had the opportunity to observe an interesting case of not reacting.
Cleaning the floor
It occurred to me that he must have swept this same expanse of floor many times. It’s most likely that he has never actually been thanked for the quality of his work. His pay was probably low, but he did the job thoroughly from a sense of self-respect. He was not looking for any outside acknowledgement. I found it restful to watch him but a bit sad also. He seemed to expect so little.
Me first
The next people to take part were a couple running towards a neighbouring gate where a flight to the States had just been called. There was no great rush, but they were obviously concerned to arrive well in time. All their attention was focused on getting to their gate. They were not mindfulof anything else.
Maybe you can guess what happened? They ran right through the pile of rubbish the cleaner had so painstakingly gathered, scattering it all over a wide expanse of floor. The woman checked her steps for a fraction of a second. I thought she would see the cleaner and apologize but instead she picked up her pace and quickly followed her companion towards their destination. There was an opportunity there for a moment of kindnessbut as so often happens, it passed by without being taken up.
Habitual patterns
I understood then the man’s attitude of not expecting to be seen—this must happen to him over and over again. It is so easy isn’t it, when you’re pressured to simply put your own agenda centre-stage and not even see that others may have an agenda of their own that needs your attention. There was a power imbalance in this incident too—the customer’s needs taking precedence over a mere cleaner getting on with his job. That kind of thing can happen so often in our working life. Maybe we have dealings with a manager, or team leader who may, or may not choose to see our contribution clearly, or as important as their own.
Choosing not to react
Perhaps it will not surprise you at all that the cleaner simply gathered up the scattered dirt and debris and continued with his work almost as if there had been no interruption. He did not reactin any way. He could have called out, or cursed under his breath. It would have been understandable if he had looked around for a sympathetic eye—I admit, I was ready to provide one—but he did none of those things. The cleaner simply continued with his job.
Managing our stress levels
It occurred to me that he considered dealing with that kind of lack of awareness from the people using the airport around him as part of his job. Rather than seeing it as an annoying incident to be stored up to take home and tell the wife about, he just got on with things. By having that attitude, he was keeping his own stresslevels under control. Imagine if he had reacted every time someone failed to see him working how tired and exhausted, he would be at the end of every day.
It brought home to me strongly the power of not reacting when irritating things happen. When we don’t shoot the second arrow it has a big benefit for yourself and everyone around you. Hans Seyle,was one of the first people to research the effects of stress on humans. In fact, he is sometimes called the grandfather of stress research. One of his most quoted opinions is,
It’s not stress that kills us; it is our reaction to it
Isn’t that worth a thought next time we have something happen to us that we didn’t want to happen?
How To Make Your Stress Benefit You
If you enjoyed this post you might like to take a look at this online course. It’s full of simple, practical steps to work better with stress.
I am a Brexit refugee. It’s been over twenty years since I left the UK to live in Amsterdam. Except for an interlude of five years working in France, I have been there ever since. It has been wonderful to have the freedom to live and work in Europe. This freedom is in direct contrast to the UK, where I have not been allowed to vote since my absence from the country passed the fifteen-year mark. It was not even possible to vote in the Referendum in 2016.
Dutch friends started off being completely puzzled as to why the UK wanted to inflict such harm on itself by leaving the EU. These days they are mostly in a state of shock at the continuous unravelling of anything they recognize as British competence. They feel my pain, but they are also glad it is not happening to them.
It’s almost impossible to explain the chaotic mess that the Brexit process has become. When I try come up against my own feelings of shame and embarrassment at the closed-minded perspective that brought us here. The thing is though, that one day this process will be over and then the UK will need to work diligently to heal the scars of this battle. I would love to see kindness put at the forefront of this work. It’s hard to see how we will move forward without it.
What would a kind approach to Brexit look like?
There is a growing body of research into the benefits of kindness. It turns out that they are considerable and wide reaching. Kindness benefits the person offering it, the person receiving it and all the people who witness it.
It affects us on a physiological level—kindness can improve heart function, lower blood pressure, slow aging and strengthen our immune systems. The author and scientist, David R. Hamiltonexplains that through the production of the hormone, oxytocin and the neurotransmitter, serotonin our levels of wellbeing are raised.
On an emotional level—anxiety, stress and depression can all be reduced through preforming genuine acts of kindness. In his ground-breaking book, The Healing Power of Doing Good, Allan Luks documented the good feeling that you get from helping others and which is now referred to as the Helpers’ High.
Imagine some of these benefits being injected into the Brexit debate right now.
Respect
To begin with the insults, posturing and inflammatory accusations would need to stop—completely. We would need to start listening to each other. If possible, to appreciate that each person is acting from what they genuinely believe would work best. If someone disagrees with me it does not make them a bad, or stupid person.
I saw a great example of this recently when my Dutch partner sent me a video clip of the author Michael Morpurgo and historian Robert Tombs have a civilised disagreement about Brexit on Channel 4. Morpurgo is for staying in the EU and Tombs is for coming out. During the brief extract from their discussion neither man insulted the other. They listened to each other’s arguments and neither thought less of the other because they had an opposing point of view. It was remarkably reassuring to see that this kind of exchange is still possible.
Open debate
When Ireland recently voted to overthrow the ban on abortion, much was said and written about the Citizens’ Assemblywhich was set up to give people a voice in such a big decision. Since then there has been talk about doing something similar for the Brexit debate. The former Labour PM, Gordon Brownhas put his weight behind this idea. His suggestion is to bring representative samples of leavers and remainers in regional groupings. The idea is that they could then take the time to go more deeply into all the issues that make up the Brexit puzzle.
The Citizens’ Assembly in Ireland was not perfect and has its own criticisms to answer. That’s perfectly understandable with big initiatives. Just because something is not perfect is no reason not to try not move forward with it. There is little cause to apply the word, ‘perfect’ to anything about the current debate raging in Parliament and across the country.
Empathy
Empathy is the ability to understand and share the feelings of another. It involves an understanding of what another person is feeling from within their own frame of reference. You could say it is a bit like walking in someone else’s shoes.
Edwin Rutschis the founder of Centre for Building a Culture of Empathy. He has run many Empathy circlesdesigned to facilitate dialogue on many different issues. One feature is an empathy cafe where people gather to discuss challenging issues. He has run several dealing with the polarisation of political views between the right and left in the US.
Actively using the skills of empathy to understand another person’s views, rather than to weaponize them would add enormously to any Brexit discussion.
Could a greater miracle take place than for us to look through each other’s eyes for an instant?
As I read this quote, I am aware that it can take courage to look through the eyes of someone whose views you find appalling. It’s natural to feel quite apprehensive about what you might see. My understanding is that Thoreau is talking about looking beneath and beyond the opinions of the other person. He is celebrating the insights into the heart of another person when we allow ourselves to look with judgment. On the occasions when all we see is aggression and self-interest, then can we let the limits of such an attitude touch us with compassion?
What can I do?
Recently I have realized that any change in the quality of the discussions around Brexit has to start with me. It’s a daily occurrence for me to shout at the TV when the news is on. There are MPs who I cannot bear to listen to and that goes for some of the media coverage too. My Facebook page is swamped by articles and cartoons charting the course of this debacle. There is a level where all the aggression, lies and procrastination has seeped into my own relationship to the whole thing.
If I want to change how Brexit is talked about, then I have to find a way to change how I am talking about it myself. I need to connect more actively with my own compassionate heart, rather than complain about the lack of compassion in others. It’s not enough to take comfort from the privacy of my hostility—thinking unkind thoughts undermines compassion as well as actions.
It’s so seductive to carried along by ideas of cooperation, inclusion, and common good but then to place people who see things differently outside your circle of respect. One strategy that I find it helpful to try and separate a person from their actions. When I can do this, I find we have much more in common than it appears. The right wingers pushing for an anti-European, nationalist agenda are wrong in my view, but if I remember that, just like me, they struggle with insecurities, anxieties, and fears then they become human again.
If we could read the secret history of our enemies, we should find in each man’s life sorrow and suffering enough to disarm all hostility.
It’s about remembering that we are all human beings—complicated, vulnerable and imperfect. When my own opinions and beliefs are in full flow, this can get overlooked completely. Then the person on the other side of the argument becomes the ‘other’ and no longer worthy of care and respect. When I dehumanize those I disagree with it becomes easier to at best dismiss them and at worst vilify them.
My Brexit grief
The truth is that I am in mourning as a result of the 2016 Referendum. I never expected the UK to vote to leave the EU and to this day I still hold out hope of a second referendum that will put a stop to the whole process. My grief is on so many levels—ranging from my concerns about my own personal status as a Brit living in Europe, to a deep sadness about what the UK seems to stand for these days. I am embarrassed, ashamed and deeply shocked. Although I have always been a bit of an anarchist there was always a sense that the UK was on the side of decency, good governance and some level of wanting to contribute to a better world. This feeling has been rocked to the core.
All this needs to find a place and to work itself through. It’s my belief that will happen much more effectively if I can curb the more extreme expressions of this grief and find a way to resolve it through kindness.
By the end of 2019 it is estimated that there will be 2.9 billion email users. That is more than one third of the worldwide population. Around 246 billion emails are sent each day. Business users receive about 126 emails per day. Right there is one source for email overload.
How do we get to email overload?
Email has a kind of seduction
Having a constant stream of email certainly gives us the feeling of being busy and in demand. There’s a kind of bravado we hear when people speak about their average daily email totals. The speed and immediacy of the messages flowing into our in-box can have a slightly addictive quality as we plough through them looking for the ones that we hope will make a difference.
Soren Gordhamer in his book, Wisdom 2.0: Ancient Secrets for the Creative and Constantly Connectedwrites that one of the reasons we are so attached to our email is that we are constantly on the lookout for some good news, a lucky break in our working day. We want something to lift us up and make us feel good and we look to email as a source of possibility flowing constantly into our lives.
The Harvard Business Review recently carried an article on what it called email addiction in which it stated the findings of a survey done for the Huffington Post. Here are two of the statistics:
Out of 1200 respondents, some 60% said they spend less than two waking hours a day completely disconnected from email.
20% spend less than half an hour disconnected.
Our email has embedded itself deeply into our lives.
It creates an illusion of multitasking
It’s not just our email either. We are linked in to any number of communication tools and apps. As we sit at our computers, we are subject to alerts and notifications providing us with information that we feel is essential to keeping in touch and getting things done. We can pride ourselves on being able to switch our attention between several different demands at once but perhaps we also need to question the quality of our attention divided into so many different directions. Think about trying to answer an email on your smart phone while waiting for your train to work, or juggling your shopping in the supermarket. It may feel like using every moment fully but is it worth the risk of making an error of judgement because your attention is not focused?
Our brain is not comfortable with shifting back and forth between several different tasks. It has the effect of splitting our attention and tends to make us less productive rather than more. The quality of attention we give to each task is so reduced that it becomes counter-productive. The risk of replying to an email in this way is quite high. With our attention so divided we are likely to miss things and respond inappropriately.
It’s the same thing if we are trying to write a report while we keep an eye on our incoming email. In his book, Your Brain at Work, David Rock states that:
on average office distractions take up about 2.1 hours per day
employees tend to spend about 11 minutes on a task before being distracted
people switch activities every 3 minutes
after an interruption it takes people 25 minutes to return to their original task
Some emotional reasons for challenges with email
A lack of intimacy as a communication tool
Neuroscience has discovered that our brain’s very design makes it sociable, inexorably drawn into an intimate brain-to-brain linkup whenever we engage with another person. That neural bridge lets us impact the brain—and so the body—of everyone we interact with, just as they do us. When we communicate face-to-face we are able to form an instant connection and enhance this by how we use our voice, facial expressions and other non-verbal cues.
Add to that the increasing body of study into mirror neurons, which enable us to instinctively feel another person’s thoughts, emotions and intentions and we have a clear picture of the volume and intensity of communication that flows between people when they meet.
None of this is available to us on email. We may conduct long and important business relations with people that we rarely—or perhaps never—see.
It’s easy to misinterpret the tone of an email
When we are under pressure to answer a large number of emails we naturally try to be as succinct and efficient as possible. We cut down on the niceties and go straight for the main point. Unfortunately, for the recipient who cannot see us and maybe does not even know us well, the effect can be quite negative. Email that we intend to be concise and practical can seem to be unfeeling, or even rude.
Add to this the brain’s negativity bias, which makes it much easier for us to interpret something as hostile, even when it’s not. Designed to help us remember dangerous circumstances so we could avoid them in the future in order to survive, this feature easily converts a neutral but business-like message into an unfriendly communication. Having not given our correspondent the benefit of the doubt, we are likely to pass the irritation on in subsequent emails we send throughout the day.
Three simple steps to avoid email overload
1.Be practical
It’s easy to feel overwhelmed by the sheer volume and persistence of our email traffic but there are a number of simple things we can do that will help. It’s a question of identifying them and putting them in place as our regular habit.
Here’s a few ideas for how to be practical with your email:
Have regular times of day for dealing with email. This will avoid the nightmare of your email spilling over your entire day and making it hard to accomplish anything else.
Try not to answer emails on your journey to work but use the time to prepare for the day. When you are in your workplace you can give better attention to the email you are writing.
Deal with the emails already in your inbox before you start on the incoming messages of the day. This helps you to keep track and prevents an important email slipping through the cracks.
Sort out your inbox regularly. It is encouraging to see the volume decrease in your inbox and helps you to keep track.
Turn off your notifications when you are working on other things. This decreases anxiety when you see emails surging into your inbox.
Check that sending an email is the best means of communication for the message you want to send. Would a phone call work better This helps to ensure good communication.
Check your subject line—is it identifying the topic clearly? The person receiving the email is as busy as you. Helping them assess how to deal with your message will make it more likely it is answered quickly.
Think carefully about who you copy in—do all these people need to see your message, or will it complicate things? It helps to keep the communication channels uncluttered.
2.Be mindful
We have already looked at how often someone gets distracted from the task in hand while at work and how long it can take them to get back on track. Distraction is not just something that happens to us at work. In 2010, Harvard psychologist Daniel Gilbert and his associate, Matthew Killingsworth conducted a studyin which they developed a smart phone app to measure peoples’ happiness. During the day people were sent a series of questions asking them what they were doing and how they were feeling. The results showed that for 46.9% of their waking hours people were thinking about something other than what they were doing, and they were not feeling happy. Think about that for a moment—it is almost half of your life!
Meditation is the best way to work with distraction. Here is a very simple mindfulness meditation exercise you could try.
A simple mindfulness meditation exercise
Sit comfortably
Connect with your breathing
—stay with where the sensation is most vivid for you
—moment by moment by moment
—breath by breath by breath
—notice any changes in your breathing
Notice when your attention is not on your breathing
—check where has it gone
—dissolve the distraction
—bring your attention back to your breath
—begin again as if for the first time
Doing an exercise like this regularly will help you be less distracted with your email. Mindfulness means being present. Meditation means developing awareness. Both of these are useful skills with email.
Here’s a few ways to be mindful with your email:
Keep in touch with yourself by maintaining awareness of your body on your chair, your chair at your desk and so on.
Try to avoid sending email while you are on automatic pilot.
Don’t zone out at the computer.
Take regular short breaks to breathe deeply and relax your shoulders.
Re-read your messages before sending them—if they are tricky emails, re-read them twice.
When you receive a difficult email take time to separate the message from your reactions—make sure that you can get your reaction in proportion.
Keep a photo on your desk that helps bring you back when you are distracted.
3. Be kind
We have already discussed how email does not come with an instinctive way to connect. On top of that, the brain’s negativity bias leads us to interpret business-like emails as hostile. We all know that it is all too easy to have a misunderstanding—or worse—over email. Once we are upset ourselves—or have caused upset to someone else, the ripple effect spreads and spreads as we all pass on our irritation and stress to the other people we interact with. Kindness is not something we always think of in dealing with our email and yet engaging with kindness while we deal with our inbox will help the quality of our communication—and even help to reduce our own stress levels.
Here’s a few ways to be kind with your email:
Try to stay connected with the person you are writing to—visualize them in your mind’s eye.
Realize that the person you are writing to is just like you—they want things to go well at work and yet they have all kinds of hassles to deal with.
Put yourself in their shoes—how would you feel about receiving the email that you are sending?
Don’t just dash off a quick reply in order to get it done—it can end up taking up more time.
Never send an email when you are upset, disappointed or angry—‑chances are you are not seeing things clearly.
If you are unsure of an email, put it in your draft box and re-read it the next morning.
Alternatively—read a tricky email out loud to yourself to check the tone.
I would love to hear from you how you avoid email overload – do leave a comment in the box below.
If you enjoyed this post you could check out this free 5-day email course
Do you work with someone who you dread having to interact with? Someone who stifles you, who never gives you any positive feedback and is always disapproving? Do you find yourself with a difficult work colleague? It’s tough, isn’t it?
Most of us have to deal with a difficult work colleague from time to time but we may find that solutions are not always easy to find. When this happened to me a while back, I was surprised at how much it got to me. It made me look into what was going on more deeply and try to come up some new ideas for how to handle it.
My recent story
I run my own small business and do a lot of work online. Sometimes this involves working on quite complex projects with international teams of people I have never met in person. Most of the time this goes really well but just recently it went badly wrong. A new volunteer joined a team I was working with and was given responsibility for the project. To begin with, I really enjoyed her focused, organized approach and felt hopeful about our progress. However, as the weeks passed, she began to assume a more top-down approach in our relationship and things started to unravel.
It began to really affect me. Her refusal to meet me half way, her positioning of herself as the expert, her willingness to have me to the same work over and over again until it reached some standard that I was not privy to—it became demoralising. Most worrying was a sense of rebellion that became steadily more persistent. There was a voice in my head that kept saying, Why bother? She’s not going to like it anyway! Worst of all—I started to dislike her, and it was very hard to summon any sort of kind feelings towards her.
Eventually, I decided that enough was enough and the only way forward was to talk face-to-face and try to sort things out. We arranged a SKYPE session.
When the talking it out session fails
Here came my second major surprise. For me to have a conversation like this means allowing myself to be vulnerable, to try to connect with the other person and to attempt to put myself in their shoes. I did all those things—from explaining quietly what I found difficult in the way we were working together to inviting her to tell me what she found difficult about working with me. We talked for almost an hour but there was no movement at all. None. A couple of days later she emailed me to say she was withdrawing from the project and would not be contacting me again. My attempt to reach out and to heal had met with total failure.
What do you then?
I spend my life talking and writing about kindness and peace of mind. It is an extraordinary feeling to put on the back foot when you are trying to use all your skills and experience. For a while my reactions took over but when I calmed down I tried to take a more balanced view and to see what learning there could be in a seemingly immovable situation.
Here are some of the strategies I used to work with what had happened.
Practice self-compassion
It would have been very easy to feel bad about the whole thing. A commentary started up in my mind telling me that I had created a real mess and all my years of meditation did not count for much. I began to feel guilty for not managing better. Fortunately, I have done a lot of work with my inner critic and it didn’t take too long to reign it in and get some perspective.
It seemed important to forgive myself for not being able to be perfect all the way through this story. I knew that I had tried hard, first of all to be patient, and then to have a meaningful communication with a view to healing the situation. I was only responsible for my part of the interaction—it was not possible to control the reaction of the other person in the story. She made her own choices.
It also occurred to me that situations like this must be happening over and over again in different workplaces all over the world. Meeting people we can’t always get along with is part of our human story, one of the challenges of life that we all face. To respond only by blaming oneself is to ignore the bigger picture and miss an opportunity to open up the experience to a deeper perspective. It was when I was facing the failure of my attempt to get things on a better footing with my colleague that I really started to think more deeply. Through reflecting came more insight.
Meditate
In meditation we learn to work with everything that comes up in our minds—happy thoughts, practical thoughts, horrible thoughts—we don’t differentiate as we let them rise, and then let them fall away. Over time, we train our minds to notice what comes up in the mind during meditation but not to dwell on it. Again, and again, we focus on the method of meditation and not the thoughts that can pull us away. In time, this helps us to become more resilientto what life brings and less pushed and pulled by our reactions and worries.
This is because meditation helps us to develop the ability to cut through the cycle of rumination which we so often occupy our minds with. Instead of going over and over the stories we have in our minds, we can learn to be more available in the present moment, without judgement. In this way, it became easier to drop my anxious feelings about how things had gone with my work colleague and to have a sense of acceptance that that was just how it was. I was very conscious at the sense of relief I experienced when I began to let go of the upset and justifications that had been buzzing around in my mind.
Renew your commitment to kindness
There were moments after my colleague left the project where it really felt as if she had set me up and jeopardised all my work. I certainly felt angry and attacked. The project we had been working on had to do with compassion and I found myself struggling to understand how two people who care about compassion could find themselves in such a situation.
Again, my meditation practice helped me to drop the judgemental thoughts I was having, and to realise that actually I did not really know what was going on for her. The only person I could do anything about was myself. I also realised that my anger was hurting myself most of all and it was not helping the situation.
There is a wonderful Buddhist meditation called Loving Kindness Meditation.which explores the power of generating kindness for oneself and then sharing that kindness with people close to you, then people you don’t know so well and eventually with people who have hurt you in some way. It is said that anger cannot ever heal anger, anger can only be healed by loving kindness.
It reminds me of two quotes from Nelson Mandela,
Resentment is like drinking poison and then hoping it will kill your enemies.
As I walked out the door toward the gate that would lead to my freedom, I knew if I didn’t leave my bitterness and hatred behind, I’d still be in prison.
It felt wonderful to let my anger fall away. Maybe I could not heal the situation as a whole, but I could heal my own reaction. It can still bubble up sometimes when I am working through the results of her withdrawal, but it does not stay.
So where does this leave me now?
The most important learning to come out of this situation for me was that we need to adjust our goals to what is happening, rather than suffering disappointment and resentment about things we cannot change. There is no point in branding an interaction as a failure and then feeling bad about it. It works much better to keep digging until the learning becomes clearer.
It was also a good experience of accepting what cannot be changed. My habit is always to keep on at something hoping it will crack but that can actually make things worse. Turing my attention away from analyzing my difficult colleague to looking into my own behavior and understanding worked a lot better.
Re-affirming my commitment to kindness, even when the going is tough, was empowering. It felt like re-enforcing the importance of kindness as something worth trying to develop, even when you are not getting the response you hoped for.
What about you? I would love to hear from you about your experiences of working with difficult work colleagues and the strategies you tried.
If you have found the ideas in this post interesting you might like to look at my new online course, How to Make Kindness Matter at Work. You can find out more here.
It took me a long time to realize that my kindness can suffer from a lack of attention. Although it matters a lot to me to be kind, I am only too aware that it is not always easy.
Do you know the Cherokee folk story about the grandfather talking to his grandson? The Grandfather describes the two wolves that he feels are always battling within him. There is the kindly, caring wolf who looks for peace and harmony and then there is the fierce, angry wolf who likes to fight and make trouble. The grandson asks which wolf will win the battle and his grandfather replies, ‘The one that I feed’.
I always feel that the old grandfather is actually telling the story of how our old brain can undermine our newer brain, the prefrontal cortex at any provocation. Our old brain, or reptilian brain has been passed down to us from our early beginnings when our attention was primarily focused on hunting, procreating and staying alive. It was much later, when we started to gather together in communities in order to protect our families and raise healthy children, that we began to learn the value of cooperation and connection.
So, from one point of view, the wise grandfather is reminding me that kindness might be part of our evolutionary make up, but our self-interest is instinctive. In other words, if we don’t pay attention then our old brain can hijack all our well-meaning intentions.
These are some of the ways it can happen for me.
When does my kindness suffer?
When my opinions take over
We are going through tough times in world events—disastrous wars, austerity, Brexit, climate change, Trump, an increase in support for populism—and our 24/7 media coverage brings it all very close. Like many people, I care a lot about these issues and have strong opinions about how they need to be addressed. The thing is, it’s all too easy to talk about the people that I disagree with in very harsh terms. Sometimes I do not even realize that I am doing it!
When an issue is one we value dearly, then it is hard to tolerate opinions which seem to cut right across those values. We can use the fact that we feel ‘passionate’ about our causes to cover up how we behave in supporting them.
I have come to realize it is not so much use to campaign for things that matter to me in a style that does not fit my values. I don’t make loads of New Year Resolutions, but I am determined to find a way to speak up with strength but not harshness.
When I am too stressed, worried and pre-occupied
When we are stressed, or worried our horizons tend to narrow and we focus more on what is going on for us than with other people. Even being in a rush can lead us to overlook the needs of others. Stress can act in the same way as a threat and trigger our old brain responses. Our thinking brain tends to shut down and we focus our attention on just getting by—rather than noticing other peoples’ needs.
The irony is that we benefit ourselves from practising kindness—it’s not just about the other person.Research shows that kindness can improve heart function, lower blood pressure, slow aging and strengthen our immune systems. The author and scientist, David R. Hamilton explains that through the production of the hormone, oxytocin and the neurotransmitter, serotonin our levels of wellbeing are raised. Anxiety, stress and depression can all be reduced through preforming genuine acts of kindness. When we can open our hearts and minds to pay attention to the needs of others, we feel a sense of relief to connect with the world beyond our own individual worries.
When someone I care about is having a bad time
A few months ago, a close friend of mine got into a frustrating and demoralising hassle about a new work project he was initiating. It was a project he cared a great deal about and he was not given much chance to fight for it before it was cancelled in quite a callous way. When he told me the story, I found myself immediately leaping to his defence and blaming the other people for their lack of vision. I was able to support him with his frustration and disappointment, but it was only later that I realized that I had not been very fair to the other people involved.
That’s another tricky thing about kindness. Most of us are pretty good at giving kindness to those we love and are important to us. It gets much more difficult when we are asked to offer kindness beyond the circle of those we care about—and then even to people we disagree with and perhaps do not even like! I try to remember that there are plenty of people who don’t like me, but I still would like them to treat me fairly.
When I am able to separate a person from their actions, it gets much easier to wish them well and want to show them kindness. However, I can only do this when I am paying attention and not simply reacting.
When I feel let down
It’s only natural to look for emotional support from people we love and trust when life gets hard. We know that being able to express our worries in a supported environment will help us to cope better. The thing is, although each of us is hard wired for kindness and we value and need social connection, all of us are struggling to manage our own day-to-day worries and challenges.
Although we all want to live happy lives and for things to go well, we know that difficulties come along as part of the ups and downs of life. This happens to everyone. When I am going through a challenging time and need my friends to be there for me, it’s not always possible for them. Perhaps they are struggling themselves. When I am paying attention then I can remember this. When I am not then I get hurt.
How can I pay attention?
Meditation
Why is our attention so fickle? We have seen how our reptilian brain can over-ride our more sophisticated reasoning brain but there is more. In 2010 two Harvard psychologists,Gilbert and Killingsworth developed an iPhone app which tracked the happiness of volunteers throughout the day. The results were astonishing: for almost 50% of our waking hours we are thinking about something different to what we are doing, and it does not make us happy. Our ability to ruminate, to think of events of already passed and to anticipate things that have not yet happened clouds our attention and takes us away from our immediate experience. We are simply not fully present to vast stretches of our activity.
Meditation enables us to bring our minds home, to pay attention in the present moment, without judgment. It helps us to connect with our own inner capacity for kindness and builds resilience to the challenges of life. Neuroscientists are discovering that as soon as we begin to practice meditation it is has positive effects on our brain. It is my meditation practice that gives me the foundation for kindness.
Making a habit of giving the benefit of the doubt
With meditation as the ground, I try as much as possible to give people the benefit of the doubt. It’s not always possible to manage it straight away, but gradually it becomes easier to come back to it later on. Perhaps there is an initial burst of frustration, or impatience but then I see what I am doing and remember kindness. It is as an act of self-compassion to forgive myself for not getting there faster.
Remembering to put myself in the other person’s shoes
Another useful technique is to remember to put myself in the other person’s shoes—to try and see things from their point of view, from their own experience. It is hard to begin with but gradually it becomes possible to find the thread of another person’s insecurity, worry, sorrow or conditioning that could be informing their behaviour. If I can, I try to see myself as I might appear to them—what would they see when they look at me?
Most of all, it helps to remember that however much we want to act with kindness and consideration, we are subject to the overwhelming power of our basic instinct to preserve ourselves. Although our kindness is hard-wired we need to pay attention to it in order to bring it into action—it needs intention and focus. Our self-interest is instinctive. Meditation is a sustainable way to calm down our hyper-active minds and pay attention to what is going on with ourselves, with people around us and with our environment.
If you liked this post and feel inspired to go more deeply into kindness, you could try this online course
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