Random acts of kindness

There is a very efficient tram system in Amsterdam where I live. The trams are clean, speedy and run on time. The other day I was slow to get up and ended up as the last one to get off the tram. There is a chip card system to get on and off the tram and I fumbled my card, so that the doors shut before I could get off. Just I was envisioning myself being carried way off down the road past my stop, the doors slid open and I could disembark. As I was getting down I realized that a man sitting in the seat by the door had noticed my predicament...

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The power of not reacting

Luckily I like Schipol airport—my local airport and the main one for Amsterdam—because I find myself there quite often travelling for work. It’s light and airy, with plenty of good places to drink coffee. Recently I was waiting at the gate for my flight and had the opportunity to observe an incident that seemed to encapsulate several themes from any working day. The first player in the scene was an airport cleaner—a small, quiet man who was sweeping the floor with a wide broom that was able to gather up a generous arc of rubbish. He worked...

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